Return & Replacement Policy
At ByteForge, we aim to provide reliable and quality products to our customers. Every warranty or replacement claim is reviewed by our technical department to determine whether the issue is covered under the applicable product warranty. Please read the following policy carefully before submitting a return or replacement request.
1. General Warranty Conditions
Warranty coverage varies depending on the product category and the specific product. However, the following conditions apply to all products:
The following issues are NOT covered under warranty:
- Physical damage caused by dropping the product
- Self-inflicted damage or misuse
- Water or liquid damage
- Damage caused by moisture
- Products that have been opened, repaired, modified, or tampered with
- Damage caused by improper use or unauthorized modifications
- Any issue determined to have resulted from customer negligence
Any product showing evidence of customer-caused damage may be rejected for return or replacement.
2. Earbuds & Accessories
Warranty covers manufacturing defects and qualifying technical faults that occur under normal use. The exact warranty period varies from product to product.
Warranty does NOT cover:
- Drop damage
- Self-inflicted damage
- Water or liquid damage
- Physical damage or broken components
- Unauthorized repairs or tampering
- Damage caused by incorrect usage
Products must be returned in the condition required by the warranty terms and according to the instructions provided by the ByteForge team.
3. Cooling Fans
Cooling fans have separate warranty conditions because they contain both mechanical and secondary electronic features.
Main Fan Warranty: The primary fan functionality is covered according to the applicable warranty period specified for the product.
Secondary Features: Secondary features such as RGB lighting, LED lighting, and other decorative lighting carry a 7-day warranty, unless otherwise specifically stated. After 7 days, issues related exclusively to secondary features may not qualify for replacement.
4. Cooling Fan — Overcharging & Burning
Fan burning or damage caused by overcharging is NOT covered under warranty. Any damage resulting from:
- Overcharging
- Incorrect voltage
- Incompatible chargers or power sources
- Electrical misuse or improper power supply
- Customer negligence
will not qualify for a warranty replacement. Our technical department will determine the cause of the reported issue during inspection.
5. Return & Warranty Claim Process
Step 1 — Contact ByteForge
Contact our support team and provide:
- Order Number
- Customer Name & Contact Number
- Product details & Description of the issue
- Required photos/videos where requested
Our team will review your initial claim and provide further instructions.
Step 2 — Return Label & Invoice
If your return is approved for inspection, the ByteForge team will provide you with the required return label and invoice PDF. Do not send the product before receiving instructions from our team.
Step 3 — Pack Your Product
The product must be securely packed in its original packaging wherever applicable. Please include the required product components and accessories according to the instructions provided by the ByteForge team.
Step 4 — Drop-Off
After receiving instructions, the customer must take the prepared parcel to the designated Leopards Courier office and drop it off. Please retain your courier receipt until the claim is fully resolved.
6. Technical Inspection
Once received, it will be forwarded to our Technical Department. They will determine:
- The nature of the reported issue
- If it's a manufacturing/technical defect
- If it falls within the warranty period
- Signs of physical, water, electrical, or customer-caused damage
- If it has been tampered with or modified
A technical inspection report will be generated based on the examination.
7. Technical Dept Decision
If covered: The replacement claim will be approved according to the warranty terms and availability.
If customer-caused: The claim may be rejected (e.g., drop damage, water damage, tampering, overcharging, incorrect usage). In such cases, no warranty replacement will be provided.
8. Replacement Timeline
Once a replacement has been officially approved following technical inspection, the replacement product will generally be dispatched within 2–4 Working Days. Replacement availability may depend on stock availability.
9. Important Return Conditions
- Do not ship a product without first contacting ByteForge.
- Always follow the return instructions and use the provided return label/invoice.
- Pack the product securely in its original packaging and keep your courier receipt.
- Warranty approval is not automatic simply because a product is within its warranty period. Every product is subject to technical inspection.
- Customer-caused damage is not eligible for warranty replacement.
- Secondary features of cooling fans (lighting) carry a separate 7-day warranty.
10. Contact Customer Support
For return, replacement, or warranty assistance, contact our team before sending your product. Please provide your Order Number for faster service.
Our Commitment
At ByteForge, we believe warranty claims should be handled through a fair, transparent, and technical evaluation process. Every eligible return is inspected by our Technical Department, and replacement decisions are made according to the applicable product warranty and the condition of the returned product.